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How We Protect Your Privacy

When you open an account with jp putri, your personal information and payment history stay encrypted and secure.

Account security verified at every stepPayment data encrypted end-to-endLocal payment methods DANA, OVO, GoPay, QRIS

What We Collect and Why

jp putri Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, and identity details to set up your account and process withdrawals. Your deposit history with DANA, OVO, GoPay and QRIS is stored to verify transactions and prevent fraud. Account activity — which games you play, login times, and device

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information — helps us spot unusual access and keep your wallet safe. We store this data where local law permits and only for as long as your account is active plus a retention period for compliance. You can request a copy of your data or ask
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us to update it anytime.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

Contact Us About Your Privacy

Team online

Email Support

Send privacy requests to our data team at [email protected]. We respond to data access and deletion requests within 7 working days. Include your account username and the specific information you're asking about.

Live Chat

Open the chat widget in the lobby or on this site. Our support team is available 09:00–23:00 WIB every day. They can walk you through your privacy settings and help with account recovery.

Account Settings

Log into your account, go to Settings > Privacy & Security. You can review what we've stored, update your contact details, and manage login notifications from any device.

HOW WE OPERATE

Data Security and Account Control

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS is encrypted with TLS 1.2 so your payment details never travel unprotected. Your wallet balance and transaction history are only visible after you log in with your password.

Payment Verification

When you withdraw, we cross-check your account details against your deposit records. This step confirms your identity and prevents unauthorized requests. Verified withdrawals typically process within 24 hours.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to count traffic and spot errors. You can clear cookies in your browser settings anytime without losing your account — just log back in.

Data Retention

Account details stay on file for as long as your account exists. After you close it, we retain records for 3 years where local law permits, then delete them. Transaction logs are kept for compliance with regional regulations.

Third-Party Sharing

We share only the minimum data needed with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-prevention vendors, and legal authorities when required. We never sell your data to marketers.

Rights and Requests

You can ask to see, correct, or delete your data anytime by emailing [email protected] or using Account Settings. For data deletion, we'll confirm any pending withdrawals first and explain what we must keep by law.

Privacy Policy Questions

Your account details are archived and kept secure for 3 years where local law permits. We maintain deposit and withdrawal records for compliance. After that retention window, we delete personal identifiers. You can request early deletion by emailing [email protected].

We store reference numbers and transaction status, not your full payment details. The actual DANA, OVO, GoPay or QRIS account numbers are held by the payment provider. We never see your PIN or backup codes.

Yes. Log into your account and go to Settings > Privacy & Security to see your stored profile, email, phone, and login history. For a complete data export, email [email protected] with your username. We send it within 7 working days.

We log your device type, browser, and IP address to spot unauthorized access and comply with regional rules. This information helps us send you security alerts if someone tries to log in from a new location. You can review these logs anytime in Account Settings.

No. We never sell personal data. We share only the minimum required with payment processors and fraud-prevention partners. All third parties must keep your information confidential and use it only for the purpose we specify.

Contact our support team immediately via live chat (09:00–23:00 WIB) or email [email protected]. We'll review your login history, freeze suspicious transactions, and help you regain secure access. Change your password and enable login notifications right away.

We follow data-protection practices that align with Indonesian regulations where local law permits. Our retention, encryption, and access policies reflect regional requirements. For specific legal questions, contact our data team at [email protected].

How We Protect Your Privacy

Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

Data Security and Account Control

Encryption in Transit

Payment Verification

Cookie and Tracking

Data Retention

Third-Party Sharing

Rights and Requests

Privacy Policy Questions

01 What happens to my data if I close my account?

02 Is my DANA, OVO, GoPay or QRIS information stored on jp putri's servers?

03 Can I see what data you have about me?

04 How do you handle my location and device information?

05 Do you sell my information to other companies?

06 What if I find unauthorized activity on my account?

07 Does jp putri comply with privacy laws in Indonesia?

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